Contact Information

Tala Road, Off Kiambu Road
Runda - Nairobi.

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  • Full Time
  • Nairobi

Organization Overview

Safaricom is a leading telecommunication company in East Africa. Their purpose is to transform lives by connecting people to people, people to opportunities and people to information.

Safaricom keeps over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021. It’s listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022.

It was founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008. Under the management of Vodafone Group PLC, it welcomed Michael Joseph, as its first CEO, a few months later in July of 2000.

Job Description

Reporting to the HOD- PR & Corporate Communication the position holder will be responsible for developing innovative internal and external communications strategies, clear narratives and PR campaigns that are tailored Safaricom’s goals and initiatives.

This includes overseeing the implementation of the local and regional news agenda, content, programs, and channels, proactive building and managing relationships with key stakeholders across businesses functions, and critical partners.


  • Responsible in gathering for the communication requirements of assigned divisions and departments.
  • Responsible for ensuring the development and implementation of effective communication strategies for the respective teams.
  • Provide expert internal and external communications counsel to the leaders.
  • Responsible for understanding and meeting monthly, quarterly, and annual PR targets.
  • Generate positive press coverage around news, events, activities, issues, developments & line with protecting and elevating the brand.
  • Contribute to ensuring that Safaricom is perceived positively across all major stakeholders & constituencies.
  • Support and Contribute to the crisis communications team and the larger Crisis Management team.
  • Leading press engagement strategy for the company and develop & maintain personal relationships with key media influencers and leading relevant bloggers.
  • Lead and develop innovative communications campaigns around fintech products – with clear narratives.
  • Measure results of communications efficacy and report in a timely fashion.
  • Proactively take on improvement initiatives.
  • Manage and support issues management, when necessary.
  • Ensure & maintain absolute confidentiality on information obtained.


  • Degree in a technology related course (Computer Science, Software Engineering etc) with a media background
  • Degree in PR, Communication, Journalism, BA or any related field with a technology background.
  • Over 8 years in Media, Marketing, PR & Communications (agency or in-house).
  • ICT & Tech experience is a must.
  • Demonstratable and Impeccable skills across PR and the rest of the communications mix.
  • Excellent presentation, writing, proofing & editing skills.
  • Demonstration of experience in blogging or content generation and previous work experience with technology firms is an added advantage.
  • Possess a strategic approach to problems solving; able to anticipate potential reputational risks and issues.
  • Creative yet analytical approach to creating content, setting up processes and utilizing data at hand.
  • Highly driven, self-motivated, target oriented, resilient, and tenacious.

How to Apply

If you feel that you are up to the challenge and possess the necessary qualifications and experience, kindly proceed to update your candidate profile on the recruitment portal and then click on the apply button. Remember to attach your resume. You can look at similar jobs here



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